The Detail

We understand that it is important to provide you with the background to and purpose of the STIHL SHOP™ program, so we have created a detailed document that will tell you everything you need to know. It includes:

• STIHL SHOP™ Strategy
• Our Vision, Mission, Values and Brand Values
• Our Goals
• Information on the STIHL SHOP™ Support Office
• How we differentiate ourselves
• Making Customer Experience the Point of Difference
• Our People
• Standards and Compliance
• Merchandising Standards
• Advertising materials
• Training

Please download the document here (PDF - 106kb)

We do however want you to get in touch if you have any questions or want to make an enquiry. Please contact the STIHL SHOP™ Support Office by either visiting our Enquiries section of the site or phoning Phil Weedon on 09 262 4000.